Shipping policy

This Shipping Policy is issued by Brisora Brands LLC, the operator of Brisora Outdoor.

Last updated: October 28, 2026

1. Shipping Coverage

Brisora Outdoor currently ships to addresses within the United States. Carrier availability and service restrictions may vary by destination and product. We may be unable to deliver to certain P.O. boxes or restricted locations.

2. Shipping Costs

Free shipping is available on most orders delivered within the continental United States. Some products, destinations, oversized items, freight shipments, and special orders may have an additional shipping charge. Any applicable shipping charge will be displayed at checkout before payment is completed.

Shipping to Alaska, Hawaii, and other non-continental U.S. destinations may be limited or may require an additional charge. Available options and costs will be shown at checkout when service is available.

3. Processing and Delivery Estimates

Processing and delivery times vary by product, availability, destination, fulfillment source, and carrier. Any delivery estimate shown at checkout or provided with the order is an estimate rather than a guaranteed delivery date.

Custom, made-to-order, oversized, freight, or special-order products may require additional processing or delivery time. If an order is affected by a material delay, we will contact the customer using the information provided with the order.

Business days are Monday through Friday, excluding carrier and federal holidays.

If we cannot ship within a stated time or, when no shipping time is stated, within 30 days after receiving a properly completed order, we will notify the customer, provide a revised shipping date, and offer the option to consent to the delay or cancel the unshipped order for a prompt refund.

4. Shipping Methods

Orders may ship through national parcel carriers, freight carriers, local delivery providers, or other suitable services based on the product, destination, and shipment size. Multi-item orders may arrive in separate shipments.

5. Tracking Information

Tracking information is provided for most orders when available from the supplier or carrier. Tracking may be sent by email or through another carrier or delivery notification. Certain freight, local-delivery, or special-order shipments may use appointment scheduling or other delivery communication instead of standard parcel tracking.

6. Freight and Oversized Deliveries

Large or oversized products may require freight delivery. The carrier may contact the customer to arrange a delivery appointment. Customers are responsible for providing accurate contact information and for reviewing any delivery instructions supplied for the order.

Unless expressly stated otherwise in the order documentation, freight delivery does not include assembly, installation, placement inside a home or structure, removal of packaging, or removal of an existing product.

7. Address Accuracy and Order Changes

Please provide a complete and accurate delivery address, telephone number, and email address at checkout. Contact us promptly if a correction is needed. We cannot guarantee that an address can be changed after an order has entered processing or shipment.

Additional charges caused by an incorrect address, a refused delivery, a missed freight appointment, or an unsuccessful delivery attempt may be the customer’s responsibility when permitted by law.

8. Delays, Loss, and Damage

Weather, carrier disruptions, supply conditions, holidays, and other events outside our reasonable control may affect delivery. If an order appears delayed or lost, contact us so we can work with the supplier or carrier to investigate.

Inspect deliveries promptly. If an item or its packaging arrives damaged, photograph the packaging and product and contact us within 48 hours of delivery at support@brisoraoutdoor.com. Keep all packaging until the issue is resolved.

Carrier or supplier coverage may apply to a shipment. Optional shipping protection may also be offered at checkout and is governed by its separate terms.

9. Returns and Refunds

Shipping charges, return eligibility, return shipping, restocking fees, and refund requirements are governed by our Return and Refund Policy.

10. Contact Us

Email: support@brisoraoutdoor.com
Phone: +1 689-210-5961
Business hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time
Mailing address: Brisora Outdoor, 7901 4th St N, Suite 300, St. Petersburg, FL 33702, United States

11. Policy Updates

We may update this Shipping Policy as our products, suppliers, carriers, or service areas change. The version posted on this page applies at the time an order is placed.